Looking for help?
Most answers live in the FAQ.
Pricing, safety, accounts, parental controls — our FAQ covers the common questions. Still stuck? Write us directly and we reply within 2 business days.
Or use the tools below to replay the in-app intro and reset page guides.
Help & magical intro
Replay the full intro adventure with Cloudy, or reset guided help across our apps. Video guides will appear here as we publish them.
Replay intro adventure
Watch the welcome journey again from the start — the same magical tour families see when they first discover Clouds Children.
Reset page guides
Show first-visit Cloudy hints again on Hub, StoryMaker, and Playground pages (after you open those apps).
Reset all help & tours
Clears welcome tours, page intros, and Clouds World spotlights on this device. Open each app to see them again.